Terms of Service

Upstream is operated by AllDay Solutions LLC, a limited liability company registered at 2000 Ascot Parkway, Vallejo, CA 94591, United States. By creating an account or using Upstream you agree to these terms. If you don't agree with them, please don't use it. Read them alongside the Privacy Policy, which covers what happens to your information.

You must be at least 18 years old to use Upstream, and you must be able to enter into a binding agreement. One account per person. Keep your password to yourself, and tell us if you think someone else has got into your account.

This is the most important term on the page, and it is a term, not a disclaimer at the bottom of a marketing page.

Upstream is a decision-support tool. It is not therapy, counselling, medical care, crisis intervention, or treatment of any kind. It does not diagnose, does not prescribe, and does not give medical, legal, financial or clinical advice. It is not a substitute for a qualified professional, it does not create any professional relationship of any kind, and no one at AllDay Solutions LLC is acting as your clinician, lawyer or advisor by operating it.

Upstream is built on a language model. It can be wrong, and it can be confidently wrong. It helps you think; it does not know your situation, and the decisions you make remain entirely yours. Nothing it says is a professional opinion or a recommendation you should follow without your own judgement.

In an emergency, Upstream is the wrong tool. If you or someone else is in danger, call your local emergency number. Crisis resources are here, and you don't need an account to see them.

Don't use Upstream to:

• Plan, carry out, or get help with anything illegal, or to harm anyone.
• Impersonate someone else, or create an account on another person's behalf.
• Break, probe, overload or reverse-engineer the service, or get around its limits, billing or safety features.
• Resell, sublicense or redistribute access, or use the service to build a competing product.
• Scrape or extract content in bulk, by any automated means.

We may suspend or close an account that does any of this. Where it is safe and lawful to do so, we will tell you why.

What you write in Upstream stays yours. You give us only the permission we need to run the service for you — to store your conversations, send them to the language model that writes the reply, and show them back to you. Nothing more. We do not use your conversations to train models, and we do not publish them.

• Free. Five conversations in a rolling thirty-day period, at no cost and with no card. A conversation is counted when you send its first message, so opening one and not writing anything costs nothing, and a conversation already underway is never interrupted.
• Pro. $12 per month for unlimited conversations. Billed through Stripe, renewing monthly until you cancel.
• Cancelling. Cancel any time from Settings. You keep Pro access until the end of the period you have already paid for, and you are not charged again.
• Refunds. We don't automatically refund part-months, but if something has gone wrong, write to us.
• Price changes. We will tell you before a price change affects you, with enough notice to cancel first.

Both plans get the same framework, the same wrap-up notes and the same memory. The only difference is how many conversations you can start.

Upstream offers optional safety features, including a private phrase that notifies contacts you nominate. These are provided on a best-effort basis and must not be relied on as an emergency service. Delivery depends on mobile networks and third parties and cannot be guaranteed, messages may be delayed or fail, and some delivery methods may not be switched on. Do not use them as your only plan in a dangerous situation.

We will try to keep Upstream running and improving, but we don't promise it will be available without interruption, and features may change. If we discontinue the service entirely, we will give reasonable notice and a way to get your data out.

The Dual Accountability framework, the Upstream name and brand, and the underlying written work remain the property of their owner. These terms give you a personal, non-exclusive, non-transferable right to use Upstream for yourself, and nothing else.

Upstream is provided “as is”, without warranties of any kind to the fullest extent the law allows, including any warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

To the fullest extent permitted by law, AllDay Solutions LLC is not liable for any indirect, incidental, special or consequential damages, or for any decision you make or don't make. Our total liability for any claim relating to Upstream is limited to the greater of the amount you paid us in the twelve months before the claim, or $100.

Some jurisdictions don't allow certain exclusions, so parts of this section may not apply to you. Nothing here limits liability that cannot lawfully be limited.

You can stop using Upstream at any time, and you can ask us to delete your account — see Your rights. We may suspend or close an account that breaks these terms, or where we are required to.

If we change these terms materially, we will let you know in the product before the change takes effect. Continuing to use Upstream after that means you accept the updated terms.