Contact
Get in touch.
Four reasons people write, and where each one goes. We read everything; we don’t always reply quickly, and we’d rather say that than pretend otherwise.
Where it goes
Organizations & partnerships
Reentry organizations, programs, facilities, and learning platforms. Tell us who you serve and what the gap looks like on your side — a short reply with real detail is more useful than a form.
There's a fuller form for this on the partners page, including the four things we won't do.
Press & speaking
Interviews, the framework, the book behind it. Demetrius Wright’s work is the reason this product exists, and questions about it are welcome.
Something’s wrong
A reply that missed something serious, a crisis number that’s out of date, or anything on the site that doesn’t match what the product actually does. The gap between the two is the thing worth knowing about.
You can also report it from the safety page, without giving us your name.
Everything else
Questions about your account, billing, or the product itself. If you already have an account, the fastest route is usually from inside it.
If you’re in crisis, don’t wait on an email.
Upstream is not a crisis service and nobody is monitoring this inbox around the clock. In the US you can call or text 988 any time, and the full list of resources is here — no account needed.